INTROTRAIN Education and Training Provider

Apprenticeships in Hairdressing, Barbering, Customer Service,
Beauty Therapy and other qualifications

Training delivered throughout Oxfordshire, Buckingham, Berkshire and Gloucestershire

Call us: 01865 793 196  |  Email us:

Customer Service Certificate NVQ Level 2

The Level 2 City & Guilds NVQ Certificate in Customer Service qualification aims to build on or recognise good practice in customer service in any industry, or to support technical expertise in any job role.

Learners completing the Level 2 NVQ Certificate in Customer Service will be expected to complete all the mandatory units and the optional units listed. Other optional units are available which can be discussed on starting the course.

Level 2 Mandatory Units

Level 2 Optional Units

Prospective Students

For more information or to apply for any of our courses, call us on 01865 793 196 or email us at

Hair & Beauty Salon Owners

If you are looking to take on a new apprentice we can help to fill your vacancy. We can also work with you to deliver training to your existing staff. For more information call us on 01865 793 196 or email us at

Funded by Skills Funding Agency

EU European Social Fund - investing in jobs and skills

habia - hair and beauty industry authority



City & Guilds approved centre