Anyone who works in a customer-focused role who wants or needs to improve their customer service and communication skills when dealing with people at all levels. The methods of interaction may cover a wide range of situations including face to face, telephone, post, email, text and social media. A Customer Service Apprentice is likely to work at the front end of an employer’s business activities and regularly assist customers.

• L2 Customer Service Practitioner Apprenticeship allow the apprentice to demonstrate the following:
• Knowing customer expectations
• Understanding your organisation
• Meeting regulations and legislation
• Your roles and responsibilities
• Customer experience within your company
• Skills and communication
• A final EPA where you will showcase your evidence and have a professional discussion with a City & Guilds IEPA.

L3 Customer Service Specialist apprenticeship will ensure the apprentices covers the following:

• Business Knowledge and understanding
• Customer Journey knowledge
• Knowing customer needs/insight
• Customer service culture and environment awareness

Skills in:

• Business focussed service delivery
• Positive customer experience
• Working with customers
• A final EPA to present your evidence to the IEPA, with a professional discussion